Complaints to the Legal Ombudsman

In the latest report from the Legal ombudsman, the “usual suspects” were present in terms of the makeup of complaints, which were as follows :-

• Conveyancing accounted for over 20% of investigations
• Family law came second with just over 19%
• Next comes wills, at just over 13%
• Litigation complaints made up just over 10%
• Making up the other largest categories were personal injury and employment law
• More complaints were received based on alleged failure to provide advice than on excessive fees or delays

The report discloses that nearly 3,800 complaints were investigated out of a total of over 38,000 complaints received.